Terms and conditions 

Terms and Conditions of TMRW Agency s.r.o. for Marketing Services
Valid and effective from 1 January 2025

1. General Provisions

1.1. Company Details
TMRW Agency s.r.o., Company ID No.: 087 84 434, registered office Na Folimance 2155/15, 120 00 Prague, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 325244 (hereinafter the “Company”), provides services in the field of digital‑advertising management and related marketing activities.

1.2. Client
The client is a natural or legal person that orders the Company’s services for the purpose of managing and optimising digital advertising campaigns. The client is the sole owner of all advertising accounts, tools and platforms that it makes available to the Company for administration.

1.3. Access to Advertising Accounts
The client acknowledges that proper provision of the services requires granting the Company access to the relevant advertising accounts and, where applicable, related tools (e.g. corporate social‑media pages, website‑analytics access). If such accounts do not exist, the Company may assist in creating them; ownership of the accounts always remains with the client or the entity the client represents.

1.4. Handling of Access Credentials
The Company uses the provided credentials solely for campaign management and does not disclose them to third parties without the client’s consent.

1.5. Prices Shown Online
Prices stated on the Company’s website (tmrw.marketing) are indicative and non‑binding. The actual price is determined by an individual quotation after consultation with the client. The Company is not obliged to follow the website prices and reserves the right to adjust the price according to the scope and complexity of the requested services.

1.6. Non‑binding Enquiries
Submitting an enquiry via the website, e‑mail or telephone is preliminary only and does not oblige the Company to collaborate. Every cooperation is subject to an individual offer and consultation, on the basis of which a binding contract is concluded.

2. Campaign Management

2.1. Client Approval
The Company manages advertising campaigns exclusively on the basis of the client’s approval. The client is responsible for approving every aspect of the campaigns, including budgets, creatives, texts, targeting and other relevant parameters.

2.2. Responsibility after Approval
Once a campaign is approved by the client, responsibility for its subsequent publication, operation and results passes to the client. The Company is not liable for any damage or loss arising from approved campaigns.

2.3. Billing of Media Spend
Campaigns always run under the client’s accounts and payment details, not under those of the Company. The client acknowledges that payments for advertising spend are settled directly between the client and the advertising‑service providers (e.g. Meta, Google).

2.4. No Guarantees of Results
The Company acts solely as an intermediary for digital advertising and does not guarantee specific campaign outcomes, as success depends on numerous external factors beyond its full control.

3. Data Protection and Privacy

3.1. Confidentiality
The Company keeps confidential all information provided by the client and protects it against unauthorised access.

3.2. No Unauthorised Disclosure
The Company undertakes not to pass any credentials or sensitive information to third parties without the client’s consent.

4. Financial Terms

4.1. Pricing
The price of the Company’s services is agreed individually in the contract or order.

4.2. Advance Payments
The Company is entitled to require advance payment or a deposit for the services provided.

4.3. Invoice Maturity
Invoices are payable within the period stated on the invoice, usually 14 days. In the event of late payment, the Company reserves the right to suspend the provision of services.

5. Termination of Cooperation

5.1. Notice Period
The contract between the client and the Company is concluded for an indefinite period with a notice period of one month.

5.2. Outstanding Obligations
Termination of cooperation does not affect the client’s obligation to pay for services already rendered.

5.3. Non‑circumvention
The client undertakes that for the term of the contract and for ten years after its termination, it will not bypass the Company by engaging its consultants or managers directly for similar services.

6. Complaints

6.1. Scope of Complaints
A complaint may be lodged only for defective performance caused by the Company. Complaints cannot be lodged regarding campaign results, advertising success, lost profit or other factors beyond the Company’s control.

6.2. Procedure and Time Limits
The client must submit a complaint in writing to the Company’s e‑mail within seven days of discovering the defect, but no later than six months after the service was provided. The complaint must be supported by relevant evidence.

6.3. Settlement
The Company undertakes to assess and resolve the complaint within a reasonable period, usually within 30 days.

7. Final Provisions

7.1. Governing Law
The contractual relationship between the client and the Company is governed by the laws of the Czech Republic.

7.2. Changes to the Terms
The Company reserves the right to amend these Terms and Conditions and will inform the client of any changes at least 15 days before they take effect.

7.3. Effectiveness
These Terms and Conditions are effective from 1 January 2025 and replace all previous versions.